Privacy Policy

Last Updated: 01/02/2025

Welcome to heystu.com.au (“we,” “our,” or “us”). We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website and use our AI-powered services.

1. Data We Collect

We collect the following personal data:

  • Name

  • Email Address

  • IP Address

  • Google Account Information (if users sign in using Google)

We collect this data through:

  • Cookies and Tracking Technologies

  • Contact and Registration Forms

  • Analytical Tools

2. Purpose of Data Processing

We process your data for the following purposes:

  • Analytics – To analyze user interactions and improve our services.

  • Software Development – To enhance and refine our interactive voice-based AI technology.

3. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process personal data based on:

  • User Consent – When you accept our cookie banner or agree to our terms of service.

  • Legitimate Interest – To improve our software and user experience.

4. User Rights

As a user, you have the following rights under GDPR:

  • Right to Access – You can request a copy of your personal data.

  • Right to Rectification – You can correct inaccurate or incomplete data.

  • Right to Erasure ("Right to be Forgotten") – You can request deletion of your data.

  • Right to Restrict Processing – You can ask us to stop processing your data under certain conditions.

  • Right to Data Portability – You can request your data in a structured format.

  • Right to Object – You can object to data processing for direct marketing or legitimate interests.

  • Right to Withdraw Consent – If we rely on your consent to process data, you can withdraw it at any time.

To exercise any of these rights, please contact us at info@nexarobotics.io.

5. Data Sharing with Third Parties

We share some user data with OpenAI, as they provide the foundational model for our AI software. This sharing is necessary for the functionality of our AI system. OpenAI adheres to strict security and privacy standards.

Google Workspace APIs are not used to develop, improve, or train generalized AI and/or ML models

We do not sell or share personal data with advertisers or unrelated third parties.

6. Data Security

We take the following measures to protect your data:

  • Encryption – Ensuring data is securely stored and transmitted.

  • Access Controls – Restricting access to authorized personnel only.

  • Secure Hosting – Storing data in GDPR-compliant, high-security environments.

7. Data Retention

We retain user data for more than a year to support our analytics and software development needs. If you wish to request data deletion before this period, please contact us.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings or our cookie banner.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Users will be notified of any significant changes through a website banner. Please check this page periodically for updates.

10. Contact Information

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

📧 Email: info@nexarobotics.io
🌍 Website: heystu.com.au